How can
we help?
Answers about your Fellow account, creator profile, payments, support, security, and data. Tap a question to expand it.
Manage your account.
Fellow uses AceID for authentication, so some account controls are managed through AceID.
Account
How do I create a Fellow account?
Select Create your Fellow and continue with AceID. Your Fellow account is connected to your AceID identity.
How do I sign in?
Open the Fellow login page and select Continue with AceID. Authentication is handled by AceID.
Does Fellow have a separate password?
No. Fellow uses AceID for authentication, so Fellow does not require a separate Fellow password.
I forgot my password. What should I do?
Your Fellow login is handled by AceID. Use the account recovery options provided by AceID to recover access.
Where can I manage my AceID account?
Use the AceID account settings to access the account controls available for your identity.
Can I change my Fellow username?
Your Fellow username can be managed from your Fellow profile when username editing is available for your account.
Usernames must follow Fellow's supported format and must be available.
Can I edit my profile?
Yes. Open your Fellow dashboard and use the profile editor to update your display name, bio, website, avatar, and UPI ID.
How do I change my profile picture?
Open the profile editor in your dashboard and upload a supported image.
Why can't I access my dashboard?
Make sure you are signed in with the correct AceID account. If your session has expired, sign in again.
If the problem continues, contact hello@ace-base.cc.
Can I use Fellow without creating a creator profile?
Yes. You can visit public creator pages and explore creators without creating a creator profile.
How do I delete my Fellow account?
For account-management options, use your AceID account settings .
For Fellow-specific data deletion or account assistance, contact hello@ace-base.cc.
Payments
How do I support a creator?
Open a creator's Fellow page, choose the support option, select an amount, and continue with the available payment method.
What payment methods does Fellow support?
Fellow currently supports direct UPI payment flows. Additional payment providers may be supported as they are introduced.
What is UPI?
UPI, or Unified Payments Interface, allows you to make payments from a supported Indian bank account using a compatible UPI application.
How does direct UPI support work?
Fellow creates a UPI payment request containing the creator's UPI ID, amount, and payment description. Your UPI application then handles the actual payment.
Can I pay using a QR code?
Where QR support is available, Fellow can display a QR code containing the payment information. Scan it using a compatible UPI application.
Does Fellow automatically verify direct UPI payments?
Not from the UPI ID alone.
A direct UPI payment happens through your UPI application and banking infrastructure. Opening a payment link does not provide Fellow with reliable confirmation that money was sent.
Verified payment status requires an appropriate payment provider or gateway integration.
I paid, but my support is not showing as successful.
Direct UPI payments may not immediately appear as verified on Fellow because the transaction occurs outside Fellow.
Check your UPI application or bank account first to confirm whether the payment was completed.
Do not send another payment simply because Fellow has not updated.
My payment failed. Was I charged?
Check your bank or UPI application for the actual transaction status.
If money was deducted but the transaction ultimately failed or was reversed, contact your bank or UPI provider for transaction assistance.
Can I get a refund?
Refunds depend on how the payment was made.
For direct UPI payments, the money is sent through the UPI system to the creator's payment destination. Fellow does not directly control the creator's bank account.
If a third-party payment provider processed the payment, that provider's refund rules may apply.
Does Fellow take a fee from support?
Any Fellow fee will be clearly presented when it applies.
Your bank, UPI application, or payment provider may independently apply charges.
Is my UPI PIN shared with Fellow?
No. Your UPI PIN is entered inside your UPI application. Never share your UPI PIN with Fellow, a creator, or anyone else.
I entered the wrong UPI ID. What should I do?
If you have not completed the payment, stop and verify the destination before trying again.
If you already sent money to an incorrect UPI ID, contact your bank or UPI provider as soon as possible.
Can I cancel a UPI payment?
Once a UPI payment has been authorized and processed, Fellow cannot simply cancel it. Contact your bank or UPI provider for available transaction options.
Is payment information stored by Fellow?
Fellow may store support records such as the amount, supporter information submitted to Fellow, payment provider, payment reference, status, and date.
Fellow does not ask for or store your UPI PIN.
Why does Fellow ask for my name or email when I support someone?
Support information can be used to associate a support submission with its creator-support record and to provide the intended support experience.
Only provide information you are comfortable submitting.
Creators
How do I become a creator?
Sign in with AceID and complete your Fellow profile. Once your creator profile is configured, you can share your Fellow page.
Where can I find my Fellow page?
Your public creator page uses your Fellow username:
fellow.devlink.bond/@username
How do I add my UPI ID?
Open your dashboard, enter your UPI ID in the profile editor, and save your changes.
Verify the UPI ID carefully before publishing your support page.
What information is visible on my public profile?
Information you choose to publish may appear on your public creator page, including your username, display name, avatar, bio, website, and available support information.
Do not place private information in public profile fields.
Why isn't my profile appearing in Explore?
Explore displays creator profiles that have a valid public username. A profile that has not been fully configured may not appear.
Can I share my Fellow page anywhere?
Yes. Your public Fellow URL can be shared on social profiles, websites, messages, or anywhere else you want people to find your creator page.
How do I update my creator information?
Open your dashboard and use the profile editor. Save your changes when finished.
What happens if I remove my UPI ID?
Your creator profile can remain available, but payment functionality that requires a UPI destination may no longer work until valid payment information is provided.
Security & data
Does Fellow store my AceID password?
No. Authentication is handled through AceID. Fellow does not need your AceID password to provide its authentication flow.
Where can I manage my account security?
Use the AceID account controls to access available security and account management options.
What data does Fellow collect?
Fellow may collect account information, creator profile information, support records, page-view information, and technical information required to operate and secure the service.
See the Privacy Policy for details.
Can I request my data to be deleted?
Yes. Contact hello@ace-base.cc with your request.
Some information may need to be retained where required by law or necessary for security, fraud-prevention, disputes, or financial records.
Can I change the information Fellow has about me?
Fellow profile information can be updated from your dashboard. Information associated with your AceID account can be managed through AceID account settings .
What should I do if I notice suspicious activity?
Secure your AceID account first, then contact hello@ace-base.cc with details of the issue.
Does Fellow sell my personal information?
Fellow does not sell personal information to third parties.
Information may be processed by infrastructure, authentication, storage, and payment providers that help operate the service.
General
Is Fellow free to use?
Fellow's available features and any applicable fees are shown within the service. If a fee applies, it will be presented before it is charged.
Can I use Fellow on my phone?
Yes. Fellow is designed to work across modern mobile and desktop browsers.
Do I need an account to support a creator?
Public creator pages and available support flows can be accessed without creating a creator profile. A payment provider may have its own requirements.
Why is my creator page not loading?
Check that the creator username is correct and that the profile still exists.
If the problem persists, contact hello@ace-base.cc.
Where can I read Fellow's Privacy Policy?
Read the full Privacy Policy for information about data collection, payments, storage, and privacy choices.
Where can I read the Terms of Service?
Read the full Terms of Service for the rules that apply to using Fellow.
How do I contact Fellow?
Email hello@ace-base.cc with a clear description of the issue.
Still stuck?
Contact Fellow support and describe what happened.